VK4000 problems – users unite!
August 7, 2006
It’s obvious from the number of hits on this site that I am not alone in being pretty annoyed at having paid good money for a mobile phone which cannot do what it is supposed to do.
If we are to stand a chance of persuading Virgin Mobile to provide the tools or updates necessary then we need to stand together. A petition of lots of complaints and the subsequent publicity just might make it happen.
Help make it happen. Add your comments about your phone here.
Latest news; please try out my VK4000 forum at http://bvk4000.runboard.com
102 Comments
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Driver Rob's selection 
can find any games 4 my phone as virgin dont do them
I can’t honestly say I’ve looked for games for the VK4000. I doubt they have to be specifically for that phone. Has anyone downloaded any games that work?
I have just had an email from Virgin saying that USB drivers for the VK4000 will be available “soon”, but with no clarification as to how soon. The email said that one way of getting pictures to the computer is to email them, but at 30p a picture that’s hardly a practical solution! I’ll just keep my fingers crossed and hope that “soon” doesn’t take too long. A pity that such a great little phone was put on the market without proper software support.
i have looked 4 games 4 my vk 4000 and i cant find any
I found this forum: http://forum2.mobile-review.com/showthread.php?t=37324 and it seems owners of the D600 aren’t having much more luck. That phone may look identical to ours but, in many specific details, it’s quite different.
This site http://www.gamemobile.co.uk/samsung_d600_games.htm offers games, mostly cheap, some free but via WAP to your phone – which isn’t free. Downloading from PC to phone needs Samsung specific codes and instructions. We don’t have those for our VK4000 so we seem to be stuffed.
you can get any java games on the vk4000 i haven’t found any websites where u get them free but i know people who know them also people can send u games via bluetooth (unless theyre protected which is likely)
To Vks.
We’re trying to help each other here. If you’d like to tell us which web sites and how you transferred them to the VK4000 and got them to work then I’d welcome your input. We all would.
If not, we’ll assume you posted just to be rude to someone and I’ll delete your post and report it as abusive.
I’ve always thought that Richard Branson and Virgin were guarantees of good productss and reliability. OK so the VK4000 has proved me wrong. Come on Virgin, do something about the unavailable cables, games, etc etc. The mobile is excellent but what about the support??
I cant get my vk4000 to connect to my pc via bluetooth, and i havent found anyone who has had sucess yet, so im going to wh smiths to return it for something that does what it says it does. Tried for days , but no luck.
Hi, Steve.
Did you read elsewhere on this blog that someone bought the Argos Bluetooth adaptor and got it to work? What brand did you buy?
hey all… I bought a Bluetooth usb stick from PC World and it works fine (if but a little slow) with my vk4000. I’ve since bought a 1gig micro SD card and I now transfer everything from my PC to my phone and vice-versa using that – music, images etc… I haven’t tried any java apps or games yet, but I will within the next few days.
Hi, Smudga.
If you could tell us the actual brands of the Bluetooth USB stick and the SD card that work an awful lot of us owners would be very grateful.
hey Bob,
I have managed to track down a source of USB cables that fit the VK4000. they are at http://www.m-99.co.uk.
Unfortunately when I plug it in @@@@@ger all happens. so I am going to take your advice and try a minicard.
By the way, thanks for stting up this forum. It helps alot
No problem, Astacus.
I just wish more commenters would come back and add useful detail when they’ve got something to work.
Hi all,
Anyone know of a source in UK to obtain a new silver battery for the VK4000?
Very interesting site.
I have a VK4000 and use it with my Mac and a Belkin USB Bluetooth 2.0 adaptor purchased from Dixons. The Bluetooth is not a full implementation. My Mac shows the Bluetooth on the VK4000 to have the following services:
Device Name: VK4000
Device Address: 00-16-b0-1f-ce-da
Device Type: Phone
Device Services: AUDIO Gateway, Voice Gateway, OBEX Object Push
Now compare the services with a Sony K608i
Device Address: 00-12-ee-22-41-dc
Device Type: Phone
Device Services: , Dial-up Networking, Serial Port, HF Voice Gateway, HS Voice Gateway, OBEX Object Push, OBEX File Transfer, OBEX SyncML Client, OBEX IrMC Sync Server, Mouse & Keyboard
As you can see the Sony has a full bluetooth implementation.
I can use Bluetooth to transfer files but at the princely speed of 8KB per second. (Sony K608 and even T610 transfer at 48KB per second!!!)
Regarding the Memory card I bought the following package and it works fine:
http://mobymemory.com/proddetail.asp?prod=SDSDQ%2D1024%5FBundleBuy
Only issue is that memory card sometimes shows full on Mac when I get to about 150 files, but adding sub folders cures that problem.
If any one needs anymore info please contact me
hi guys
where are video clips recieved from bluetooth stored in the vk 4000
Daveyy,, i tried for weeks to try and figger this same thing out. The format the vk4000 use`s is .mjp but nearly all other phones use mainly .3gp, And all info i have got from virgin is the makers of the VK have gone or are going bust. Ihave found nothiong that will work in converting INTO .mjp format and as i have not found a way to sort it out i have no idea were the video clips go.
Guys,
I wish I had found this site earlier, I now know that I’m in good company and not as bone-headed as I first thought.. I also would have saved 21 quid by not buying an incompatible SD card!
I first got a USB cable to connect PC to vk4000 from speedydelivery.co.uk, which although advertised as a Data suite (ie with software) came without any. I now see that there isn’t any! When I contacted virginmobile about it they said that they planned to stock it ‘soon’. That’s as much use as a one-legged man in an @rse-kicking competiton if you ask me. I also bought at the same time from speedydelivery.co.uk their Universal Bluetooth Dongle (£8.95) which works OK, but as Charlie above says, downloads pathetically slowly. Also it only boasts one service, object push.
I then got a 1Gb micro SD card from memoryforless.com – a Toshiba micro-s which isn’t recognised when I insert into the phone. I see others have had the same problem. Charlie – was the card you got from http://mobymemory.com/proddetail.asp?prod=SDSDQ%2D1024%5FBundleBuy a 1Gb?
or can anyone recommend a 1Gb card that works?
Keep up the good work guys, forum sites like these are great
Charlie_Croker, yes it was a 1Gb wasn’t it! I’ll get one and try and flog the other one.
Cheers
when i get sent some files via bluetooth, sometimes they end up in ‘others’ however there is no way to access this via the menus… HELP! xox
Hey guys,
I have only had the phone since chrismas so am still a bit of a rookie, but i cant seem to get the bluetooth to work, everytime i search for people with bluetooth the phone says there are no paired devices. Other people cant see my bluetooth as switched on either, and i have turned it on and i have set it to show phone. Do any of you know why this is??
The other thing is connectivity to the PC, my old phone had a USB connector cable, is there no such thing for the VK4000? As my PC does not have a card reader i was hoping for an option not involving in me having to buy one, but most people on here seem to suggest the bluetooth USB is not worth buying so is there any other options such as a USB connector cable.
Any help would be much appreciated.
Lydia.
i haven’t had this phone yet is it good im getting it to mo
the buletooth is good i have got my pics and my vidios it i brill
I bought the vk mobile in summer last year with my virgin red rewards, I also cannot transfer files despite buying micro sd card, card reader and bluetooth dongle. I can transfer files from phone to pc via reader but m not the other way round. Also I get screen freeze and sometimes my bluetooth fails to work at all. I contacted virgin and they sent me a new phone next morning (very impressive service) but now that phone is doing the same
I’m so glad it’s not me being retarded. I mean i generally don’t get phones and thought the vk4000 was a nice little phone, it had what i wanted, mp3 and a camera… Except, I can only get mp3’s off my brother via his bluetooth, I finally tracked down usb lead off ”speedydelivery.co.uk’ (which took a week and cost me £8) …got it to the pc…and it doesn’t work!
so yeah, I’m pi$$ed
-and is it just me, or does the videocamera not have any sound recording on it either?
(Pete) I don’t think that the video camera has sound either.
I have a 1Gb toshiba micro sd card and it doesnt work.
Can the VK4000 hold 1gb?does ny-1 use a 1gb card or is it that toshiba memory cards are not compatible with vk4000’s?
I’ve not even tried an SD card yet, I’m not sure i want to invest anymore money in the damn thing when the USB lead didn’t work either…
Just bought a VK4000. Could anyone give me step by step instructions for assigning a photo to a contact please? The manual is worse than useless
Thanks
All I can say to the previous writers is my Sandisk 512MB micro SD card works perfectly.
As for assigning a photo to a contact, I have no idea. What makes you think it can be done, Kim?
Thanks for replying :O)
Maybe I didn’t phrase that well..lol What I meant was, I took a pic of my daughter and husband and would like to use their pics to appear when they ring me. I did manage to do it, but each time I edit each one they both come up with the same pic. The menu is very confusing and the manual is even more confusing. The manual mentions placing contacts in groups, so I did, placing daughter and hubby into family group, but when I try to asign a pic for each one it changes the whole group
Confused yet? Cos I am! LOL
i bought a 1 gb kingston microSd card this did not work either
i can’t believe that no games can be put on buy bluetooth, some crap phones get them on.
yes yes scandisk 1 gb card works in phone valueshop co uk at mo £9.88 delivered great
I think you mean “Sandisk”, Gavin, and that means we’ve found that this brand of 512Mb and 1Gb mini SD cards work with our phone.
If you don’t have a card reader built into your PC they’re not expensive. This site http://www.qfonic.com/index.php?cPath=108 has a range.
Everyone is asking about USB, Bluetooth, SD Cards and the like, I just want to know something basic, how do I turn the b****y predictive text OFF
Hi Gwigfa.
Texting has been covered on another post here but, to answer your question, the blue-green, left-hand telephone key switches between predictive, normal text, numbers and punctuation marks. With predictive texting, the up/down scroll changes between upper/lower case versions of the selected word while left/right scroll offers words before or after that word (alphabetically).
Hope this has helped.
Hi Driverrob
You must think I’m a numpty, how simple was that to sort out.
Thank You Very Much
Gwigfa2
Hi all
I am having trouble with the bluetooth on my VK4000. Other phone can find my phone but I can’t find their’s. Any ideas.
Hi again, Gwigfa.
On the first day I had my VK400 my son easily transferred a photo from his phone to mine by bluetooth but, exactly the same as the bluetooth dongle for your PC, it doesn’t seem to work in the other direction.
I don’t think anyone has found a USB lead and software that works, despite claims in advertising.
About the only transfer method proved to work is a Sandisk mini SD card.
Make the best of what we’ve got, folks.
Does a V THREE BLUETOOTH HANDSET WORK WITH VK4000?
Please can someone help me I’ve recently bought a Micro SD card and I don’t know how to insert it! Also does anyone know any adaptor or something that allows me to record SOUND on my videos?
Hi, Alex.
The first bit is easy.
Your micro CD card comes in a holder which acts as a standard size SD card for standard card readers.
You need a decent thumbnail: pull the Micro card out of the full size one. Open the socket on the L.H. side of the VK4000. Push the micro card in with thumbnail (printing on top) until it clicks. Close the plastic on the socket. To remove the card, push it in gently until it clicks and pops out (just enough to grasp with thumbnail).
No idea about the second part; I think we’re all wondering about that.
Thanks, but when I follow your instructions it’s kind of slanted and it doesn’t click.
Would it help if i told you it was a SanDisk one?
thanx iv’e done it now (well my mum has)
cant find animations i downloaded via bluetooth?
I get the impression the phone doesn’t have separate folders for things: it just recognises certain file types. If you copy a file of unknown type to the phone it takes up memory but doesn’t show up on any menus, Beth.
Do you know what type of file you downloaded (e.f. .gif)?
If i had found this website before last summer i would never of brought this phone. Im havin a problem in getting my own music & picture as my wallpaper & ringtones. i have been able to do this before for about 8 months but i changedit to the phones ringtones & wallpaper but then ecided i didnt like them so i went to changer them back & havent been able to do this.
I have been in contact with virgin but the said that i had to ring a number but havent had the time to.
Does anybody have any idea on what i an do.
how annoying is this phone then?!?
– no sound on the recorded videos
– cant find the videos sent via bluetooth
– no usb cables work to connect to pc
– cant store much music
and recently.. when i recieve calls.. it doesn’t ring?!? and its not on silent. can anyone help?
and ive just tried “resetting” my phone.. and its deleted EVERYTHING!!
i might just give up and buy a new phone.
Regarding your last problem, Ella, I have a reverse version. I keep setting the volume for key presses to zero and it keeps coming back up.
I tried emailing VK this week, at the address on their website, and it was bounced as undeliverable.
If you manage to get through on the phone, ECBurty, you’ll probably be told to direct your problem to Virgin Mobile who will tell you it’s not their responsibility.
hi ive just got vk4000 unlocked 2 o2 network but cant find how to change settings to recieve picture messages…and i also am having problems sending from pc to fone via dongle
New phone, no cable. Purchased a 1Gb MSD card for it which it does not even see. Bluetooth doesn’t work. A lump of crud, dont buy one!!!!
Sorry you’ve been so disappointed, Matt. Join the team.
If you read some of the above posts you’ll find, if I remember correctly, that USB cable software does not work; Bluetooth works slowly but only in one direction; only Sandisk SD cards work reliably.
Don’t waste your time trying to complain to Virgin or VK Mobile.
Just sent an email to VK about the issues with my 4000, they have replied with a message that they will contact me shortly.
Fingers Crossed
Gwigfa2
IF you get a useful reply, please let us know!
Has anyone found a problem with the battery? Mine’s only lasting a day or so, even with hardly any use. I took it back to Argos, who sent it in for repair. I got it back 3 weeks later and they say they can’t find a fault!
Kim
You need a five connection usb cable model no. usb/v3 from motorola about £9.00 for usbconnection. I am using a TRUST bluetooth 2.0 EDR USB adapter £18.00 from ASDA for two way connection and transfer of pictures and mp3. Still having problem sending video to phone any help would be appreciated. Last post battery problem poss. old battery put in phone or you have to make sure phone is turned off when charging or battery will not fully charge.
Thanks for all that, Gordon.
It should be of help to anyone who hasn’t given up after spending money on things that don’t work. I think you’re the first person to say they’ve managed 2-way bluetooth transfer. Well done.
As far as video is concerned,the phone only recognises .mjp format (see post 19 above). Any uploaded videos in other formats will, I believe, take up memory but not be recognised and may be impossible to delete.
If anyone finds a suitable conversion program, PLEASE let the rest of us know.
I tried 2 record video clips on my mobile but it doesn’t have sound!
plz help!
Sorry, Nadine. But video without sound seems to be another undocumented feature of our phones.
A couple of answers – VK 4000 battery life – thought my battery was exhausted and bought another, that was the same. Contacted Virgin and they said it was the phone, they replaced it in less than 24 hours, delivered to door, it was under warranty though. Micro SD, I could not get mine to read until I just about pushed it through the phone, it is a 2GB Sansdisc. Wonderful forum.
Thanks for that contribution, Alan.
I thought VK Mobile had gone bust and that Virgin took no responsibility for the phones. Could you tell us how you got in touch with them? Is there a name or ‘phone number for future reference?
if anyone sends you a video from bluetooth how do u get it up??? my email is jounited@hotmail.com
Post 61, above “As far as video is concerned,the phone only recognises .mjp format (see post 19 above). Any uploaded videos in other formats will, I believe, take up memory but not be recognised and may be impossible to delete.”
Sorry if that’s bad news.
can anyone tell me the internet settings for a vk400 phone that has been unlocked to orange
can anyone please tell me the internet setting for a vk4000 phone unlocked to orange thank you
please can anyone tell me how to get sound on my vk4000 which has been unlocked to orange . i have no sound on my recorded video clips. thank you.
can anyone tell me how to get my bluetooth working on my v3 mortarolla phone. i cant get my phone to send pictures to my pc it says file not sopported when my bluetooth usb device is plugged in. i can only send or receive clicking on send or recieve file on the bluetooth icon at the bottom ,instead of the pc discovering it or vice versa. thank you
Hi, anonymous.
(that sounds silly. Just pick a name.)
Virgin or Orange, this phone does not record sound with video clips, I’m afraid.
No-one has mentioned or commented on internet use so far. I haven’t tried it.
I haven’t tried a bluetooth headset either.
Anyone?
does anyone know how to minimise the music player so that i can text/take photos etc whilst listening to music?
my friend managed to do it but doesnt remember how?
help please!
mine works fine but i want to put a music video in my SD card but it doesnt say what format the phone plays 😦
Sorry, Nicole, but as you could have read in earlier comments, this phone only records and recognises .mjp format videos and there doesn’t seem to be a way of converting between that and any of the more normal formats.
Can anyone out there tell me, or better still, inform VK how long shortly is, as I am still waiting for my reply. Oh, and can anyone help in getting my fingers uncrossed.
see comment 57
Gwigfa2
That’s 8 weeks. I hope you weren’t holding your breath.
i am shortly getting a VK4000.
and it has tkaen me a while to read through all of these comments
but short and simply,
do i have to buy an USB cord/adapter ro put pictures onto my computer from my phone?
To be honest, Kayla, I wouldn’t recommend you to buy a VK4000 – unless you just want a phone.
Pictures are low-res, video is without sound and in a format nothing else uses, one brand of bluetooth PC adaptor works and one make of micro SD card. Internal memory is limited.
There are other posts on this blog in the VK4000 section you might want to read. They don’t have as many replies but there’s some useful stuff there. Good luck.
I am on the verge of getting a VK 4000
I currently have a VK 530
Would you recommend me to get a VK 4000 or a completely different phone. After reading the comments on here I’m really not sure!
Thank-you
And great forum
It really helps understand the problems people are having and problems other people could have!
If you want a pretty little slide phone which works well in the UK, USA and a few other countries and you can find it at a good price then the VK4000 is for you.
If you want to take photos or video, if you want to play music or videos on the phone then look elsewhere. There are much better alternatives.
Strangely, no-one has commented on its WAP/internet abilities. Perhaps no-one has tried, seeing as how it fails at most other things.
Ok thank-you
Well I love taking pictures and sometimes videos but I don’t often play videos. I would love to be able to play music though…
would you recommend vk4000 or another one
If another one then could you give me any ones to loook for?
Thanks for all your help x
Believe me, Beckie, you wouldn’t love the low res. photos it takes or the low res, no sound videos it records that can’t be converted to play in any other phone or any PC software.
I hesitate to recommend another phone, not having any first-hand knowledge of any. I suggest you Google phrases like “best mobile phone” on the web, or try Yahoo Answers.
Ok thank-you for all your help!
Anyone managed to find any links for any .mjp to a recognizable format. Have been searching all over the net but all links to conversion software are old and dead :S . Ive had my VK4000 for about 18months now and never had a problem with it. I think its a great little phone and its almost indestructible. Have just got myself a K800i (which im very impressed with) on contract now though and am trying to get all the .mjp files converted so i can stick em on my phone or computer as my mate needs the VK.
Cheers
Hi. Ive just bought a 1GB micro SD card for my VK4000 after buying a dongle that didnt work. BUT, the micro SD card doesnt work either :(. i took the phone into a virgin store and they said that they recommend using a 512MB card in the phone >> BUT WHY DOESNT IT SAY THAT ON THE BOX??? As it is still under warrantee im getting another one, but they reckon the same problem is going to occur again. Plus the video has no sound, so I think i may just get a new phone >> not a VK one.
I bet you wish you had found this site before you bought the VK4000, Soph.
I can really sympathise with you. If you read some of the other comments and posts on here you’ll see that Sandisk SD cards work and very little else.
Yeah, thats what I thought. Im gonna look at these kind of sites before I buy a phone now. =D
…also, my SD card isnt a sandisk, but I cant be bothered to get one when I have a perfectly good one atm. Anyway there are other things that I dont like about this phone so ill just get a new phone which my SD card will work with.
if u r having trouble with transferring photos try a bluetooth adapter.
Sorry, Mr Nobody,
If you check the above comments you’ll find that most makes of Bluetooth don’t work with this phone. Are you saying you’ve found a brand that works? If so, tell us, please.
Hi Driver Rob
My VK 4000 is really good nd memory card works…but their are some factors which have been stated above:
-Bluetooth dosent show the names when showing devices found
-32 mb internal memory when they said 128 mb
-Only 1 game
-Video dosent have sound
-Factory set dosent work
-Dosent let me delete files in Other -Which has hogged 10 mb
Help please?
Sorry, Sarah, but most of these problems have already been mentioned.
Bluetooth is unpredictable and is inwards only; no output.
Most of the 128 Mb is already taken; that’s why an SD card is recommended.
Yep, just one game; crappy, isn’t it?
Yep, no video sound and the format isn’t compatible with anything else plus no conversion possible.
I haven’t tried the factory reset, surprised it doesn’t work.
If the files are on your SD card, delete them using your PC. If you’ve transferred files from the card to your phone’s RAM and they’re not of a recognised type you’ve had it.
Thanks Driver Rob
hello all ,just noticed blog my bluetooth was from aldi TEVION £8.99 works great does tell me names ,have no sd card but lost MR VALET AND WAS ON LEVEL 34 AAARRRGGGHHH!!!!
tevion £8.99 from ALDI bluetooth that is, alex
I also have a tevion bluetooth adapter from ALDI and it works fine on windows xp
But my new laptop is windows vista..
And i tried installing it but it kept coming up with an error,
Can anyone help me?
Please email to – just-another-gurl@hotmail.co.uk
Sorry about that email address, but i am only 13!
Thanks
Alex
Hi Alex.
You’re not alone in this problem.
It http://www.cableforum.co.uk/board/19/33629439-bluetooth-driver-xp-vista-compatibility.html looks like you’ll have to buy a new one, I’m afraid.
Good luck.
Rob
i downloaded something off the internet and it said i didnt have enough credit so when i top up will i get it :s this phone is crappy!!
If you put enough credit on your phone I dare say you can download anything you want to.
Yes it is a crappy phone. Texting is OK. Voice calls are OK, but I wish the volume was louder. Everything else ranges from poor to absolutely useless, as you’ve probably read on this blog.
Its Crap Basically
Used To Be Able To Put In My Own wallpaper now i have to use the crappy built in ones (the fishs)also there is nothing i can do on this phone. the battery is crap . dont buy this phone in 1 month you hate it as i have found out for the year ive had it. the video doesnt have sound. i rang virgin about this and they said its ment to be like this. well the 1st 3 months i could use my own wallpapers now its the flamming animation of fishes which is crap as anything.
I think we’re all in agreement there. Stewph.
I managed to lose/mislay mine two weeks or so ago. Now I don’t care; I’ve replaced it with a Sony Ericsson W810i. It’s so much better than the VK4000 and I got it for £69.99. Brilliant.
To all my readers: throw the VK4000 away and get a decent phone.